Donation & Refund Policy
What to do if a payment is pending, duplicated or incorrect.
Updated 30 October 2026 · Website policy
Before you pay
Confirm the amount, cause and donor details before opening checkout. Payments are available only when the live gateway is configured. Do not transfer to a volunteer’s personal account or send anyone a UPI PIN, password or OTP. No recurring donation feature is offered by the current form.
Pending, failed or duplicate payments
If funds appear deducted but no receipt is shown, use Check payment status on the donation page before paying again. Bank and provider confirmation can be delayed. For duplicate or incorrect transactions, contact the support channel with the payment ID, date, amount and a short explanation. Do not include full card or bank credentials.
Requesting a refund
Refund requests require review of the actual transaction and circumstances. Contact support; submitting a request does not itself confirm approval. No blanket “non-refundable” rule or unverified guaranteed deadline is imposed here. Applicable rights remain unaffected.
Approved refunds and records
Where approved and supported by the payment provider, refunds are initiated to the original payment method. Provider and bank processing times vary. Keep the original payment reference and any refund confirmation. Do not treat a pre-refund receipt as proof of a net contribution after funds are returned.
Payment documentation
A donation receipt acknowledges a captured payment. It does not certify tax-deduction eligibility, registration or an 80G approval. Razorpay refund information ↗